At Toyland, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we're here to make returns and refunds simple, fair, and transparent.
If you're not completely satisfied with your purchase, you may return unused items within 30 days of delivery. To be eligible for return, products must be:
Please note that customized items, gift cards, and items marked as "Final Sale" cannot be returned.
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions and a return shipping address.
After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days, depending on your bank or payment provider.
If you wish to exchange an item for a different size or product, please contact us first to check availability. Exchanges are handled as returns followed by a new order.
If your order arrives damaged or defective, we're here to help. Please email us within 7 days of delivery with photos and description of the issue, and we will arrange for replacement or full refund at no cost to you.
Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility, unless the return is due to our error (e.g., wrong or defective item).
If you have any questions about our refund and return policy,
please contact us at:
[email protected]